Banking Customer Service Pro (On-Site)

City National Bank; Ashland (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact, delivering courteous service and recommending appropriate banking products.

This role involves processing deposits, withdrawals, and transfers, while guiding customers through online and mobile banking options. We value clear communication, problem-solving skills, and attention to detail.

Qualifications

• High school diploma or equivalent is required or preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computers and banking software/systems.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional and helpful manner.
• Identify and assess customers' needs to recommend banking products and services.
• Process transactions accurately and efficiently (deposits, withdrawals, transfers).
• Educate customers on self-service options and assist with online/mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Strong communication

Problem solving

Attention to detail

Customer focus

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact, delivering courteous service and recommending appropriate banking products.

This role involves processing deposits, withdrawals, and transfers, while guiding customers through online and mobile banking options. We value clear communication, problem-solving skills, and attention to detail.