On-Site Banking Customer Care Specialist – Growth & Service

City National Bank; Verona (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding them on online banking options.

We value strong communication, problem-solving, and a professional demeanor as you help customers with deposits, transfers, and product recommendations while maintaining accurate records in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional and helpful manner.
• Identify customer needs to recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex issues and ensure prompt resolution.

Skills

Excellent communication skills

Problem-solving

Computer literacy

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding them on online banking options.

We value strong communication, problem-solving, and a professional demeanor as you help customers with deposits, transfers, and product recommendations while maintaining accurate records in a fast-paced environment.