Banking Customer Service Specialist — Growth & Training

City National Bank; Buena Vista (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking passionate individuals to join our team as Customer Service Representatives. This on-site role involves serving as the first point of contact for customers, assisting with deposits, withdrawals, and online banking, and promoting appropriate banking products.

You will maintain accurate records and comply with banking regulations while delivering exceptional service. We value excellent communication, problem-solving, and a professional demeanor in a fast-paced

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in banking or financial services is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Customer service

Problem-solving

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking passionate individuals to join our team as Customer Service Representatives. This on-site role involves serving as the first point of contact for customers, assisting with deposits, withdrawals, and online banking, and promoting appropriate banking products.

You will maintain accurate records and comply with banking regulations while delivering exceptional service. We value excellent communication, problem-solving, and a professional demeanor in a fast-paced