Banking Customer Service Specialist

City National Bank; Clarksburg (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join on-site in a fast-paced banking environment. You will be the first point of contact for customers, addressing inquiries and guiding them to appropriate products and services.

Ideal candidates have a high school diploma (college degree preferred), strong communication and problem-solving skills, and familiarity with banking software. You will process transactions, educate customers on self-service options, and maintain

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify customer needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Banking software

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

City National Bank is seeking a Customer Service Representative to join on-site in a fast-paced banking environment. You will be the first point of contact for customers, addressing inquiries and guiding them to appropriate products and services.

Ideal candidates have a high school diploma (college degree preferred), strong communication and problem-solving skills, and familiarity with banking software. You will process transactions, educate customers on self-service options, and maintain