Banking Customer Service Specialist | Growth & Benefits

City National Bank; Buena Vista (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our Buena Vista, VA team. This on-site role focuses on delivering exceptional service as the first point of contact for customers, processing transactions accurately, and guiding clients toward suitable banking solutions.

You’ll educate customers on self-service options and work with internal teams to resolve issues. The ideal candidate will have strong communication skills, problem-solving abilities, and a detail-oriented

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Banking software

Adaptability

Rapport building

Education

High school diploma or equivalent; college degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our Buena Vista, VA team. This on-site role focuses on delivering exceptional service as the first point of contact for customers, processing transactions accurately, and guiding clients toward suitable banking solutions.

You’ll educate customers on self-service options and work with internal teams to resolve issues. The ideal candidate will have strong communication skills, problem-solving abilities, and a detail-oriented