Banking Customer Service Pro - Growth & Impact

City National Bank; Huntington (WV); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative for an on-site role. You will be the first point of contact for customers, handling inquiries and guiding them through banking products and services.

This position emphasizes accurate transactions, self-service education, and strict adherence to banking regulations, with a focus on delivering friendly, professional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication is essential.
• Strong problem-solving abilities and attention to detail.
• Proficiency with banking software and systems; familiarity with online/mobile banking.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Banking software

Cash handling

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Computer skills

Job description

City National Bank is seeking a Customer Service Representative for an on-site role. You will be the first point of contact for customers, handling inquiries and guiding them through banking products and services.

This position emphasizes accurate transactions, self-service education, and strict adherence to banking regulations, with a focus on delivering friendly, professional service in a fast-paced environment.