Banking Customer Care Specialist I — Remote Ready

SouthState Bank; Texas; Remote; USD 19,000 - 28,000; Full time

Job summary

SouthState Bank is seeking a Customer Care role in Texas to deliver superior customer service to both external and internal customers. You will handle inquiries across accounts, assist with digital banking issues, and promote virtual branch solutions while maintaining confidentiality and professional conduct.

Flexible hours and coaching responsiveness are valued as you support bank customers. The role emphasizes trust, accuracy, and a focus on customer experience within a regulated banking

Qualifications

• Must have excellent customer service skills including verbal, listening, and problem-solving skills.
• Ability to work with confidential information, both internally and externally, in a professional manner.
• Flexible hours when necessary.
• Receptive to coaching and feedback.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Respond to general inquiries regarding accounts, including balance inquiries, transfers, and check orders.
• Promote virtual branch solutions and meet quality and productivity goals.

Skills

Customer service

Active listening

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

SouthState Bank is seeking a Customer Care role in Texas to deliver superior customer service to both external and internal customers. You will handle inquiries across accounts, assist with digital banking issues, and promote virtual branch solutions while maintaining confidentiality and professional conduct.

Flexible hours and coaching responsiveness are valued as you support bank customers. The role emphasizes trust, accuracy, and a focus on customer experience within a regulated banking