Banking Customer Care Specialist I (Remote)

SouthState Bank; Central City (CO); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. You will handle inquiries, support digital banking, and promote virtual branch solutions while maintaining security and compliance.

The role requires strong communication, teamwork, and a commitment to customer satisfaction. The position emphasizes rotating Saturday shifts and EST hours, with a compensation range aligned to Colorado market standards.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience in financial services preferred.
• Ability to navigate banking systems and protect confidential information.
• Flexible hours and willingness to work rotating shifts.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing for first call resolution.
• Answer inbound phone inquiries promptly with a personalized customer experience.
• Handle general account inquiries and digital banking support including MFA and online banking assistance.
• Process inquiries accurately to build trust and ensure policy adherence.
• Promote virtual banking solutions and meet quality/productivity goals.
• Protect customer information and verify identity on calls.

Skills

Customer service experience

Call center knowledge

Digital banking knowledge

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. You will handle inquiries, support digital banking, and promote virtual branch solutions while maintaining security and compliance.

The role requires strong communication, teamwork, and a commitment to customer satisfaction. The position emphasizes rotating Saturday shifts and EST hours, with a compensation range aligned to Colorado market standards.