Banking Customer Care Associate - Remote-Ready

SouthState Bank; Alabama; Remote; USD 21,000 - 28,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver stellar customer service across banking products and services. The role focuses on inbound calls, troubleshooting, and guiding customers through digital banking tools while maintaining security and compliance.

Strong communication and problem-solving skills are essential. This position requires a High School Diploma, experience in financial services or call centers, and flexibility for hours.

Qualifications

• High school diploma or equivalent required.
• Previous inbound call center or financial services experience preferred.
• Strong customer service skills with ability to handle confidential information.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience for all needs.
• Identify and resolve customer inquiries with active listening and probing skills for first-call resolution.
• Answer inbound phone inquiries promptly with a personalized experience.
• Assist with digital banking support, including MFA, password tools, and card services.
• Promote virtual branch solutions and meet quality and productivity targets.
• Maintain security of customer information and perform customer authentication on calls.

Skills

Active listening

Customer service

Verbal communication

Tech proficiency

Problem solving

Education

High School Diploma

Tools

CRM software

Job description

SouthState Bank is seeking a Customer Care Representative to deliver stellar customer service across banking products and services. The role focuses on inbound calls, troubleshooting, and guiding customers through digital banking tools while maintaining security and compliance.

Strong communication and problem-solving skills are essential. This position requires a High School Diploma, experience in financial services or call centers, and flexibility for hours.