Remote Banking Care Specialist

SouthState; United States; Remote; USD 33,664 - 50,496; Full time

Job summary

SouthState is seeking a Customer Care representative to deliver superior service across banking products, earning trust and becoming a subject matter expert. You will identify issues, communicate resolutions, and report trends to management while maintaining compliance with bank policies and procedures.

The role supports remote work with a requirement to reside within 100 miles of Englewood, CO, and includes rotating Saturday shifts.

Qualifications

• Experience in inbound call center environments.
• Strong customer service skills with a focus on accuracy and empathy.
• Comfort with navigating banking systems and protecting customer data.

Responsibilities

• Identify and resolve customer inquiries with first-call resolution.
• Handle inbound calls about accounts, transfers, and card services.
• Provide tier one digital banking support and assist with online banking tools.
• Promote digital banking solutions and ensure security of customer information.
• Meet established quality and productivity goals.
• Use company systems to review customer information and document interactions.

Skills

Customer service

Inbound calls

Financial services

Communication

Education

High School Diploma or equivalent

Job description

SouthState is seeking a Customer Care representative to deliver superior service across banking products, earning trust and becoming a subject matter expert. You will identify issues, communicate resolutions, and report trends to management while maintaining compliance with bank policies and procedures.

The role supports remote work with a requirement to reside within 100 miles of Englewood, CO, and includes rotating Saturday shifts.