Banking Customer Care Specialist (Hybrid)

TEKsystems; United States; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Leave

Job summary

TEKsystems is seeking a Customer Service Representative to provide exceptional support on deposit accounts, products, and policies. You will respond to inquiries, process account requests, and maintain high accuracy while delivering a positive customer experience.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This is a hybrid, contract-to-hire position based in West Valley City, UT.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience required.
• Banking, financial services, call center, or deposit account experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in problem-solving and delivering high-quality customer service.

Responsibilities

• Answer incoming customer calls and respond to account-related inquiries.
• Provide accurate information regarding deposit products, services, and account features.
• Process account requests and application-related transactions in accordance with established policies and procedures.
• Research, analyze, verify, reconcile, and complete account maintenance activities with a high degree of accuracy.
• Respond to customer inquiries via phone, email, and written correspondence.
• Perform timely follow-up on customer requests and account issues to ensure resolution.
• Identify, document, and report conditions affecting customer satisfaction.
• Demonstrate strong problem-solving and conflict-resolution skills when addressing customer concerns.
• Escalate complex issues, service concerns, and customer complaints through appropriate channels.
• Maintain knowledge of company products, services, and competitor offerings.

Skills

Communication skills

Attention to detail

Multitasking

Education

High School Diploma

Job description

TEKsystems is seeking a Customer Service Representative to provide exceptional support on deposit accounts, products, and policies. You will respond to inquiries, process account requests, and maintain high accuracy while delivering a positive customer experience.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. This is a hybrid, contract-to-hire position based in West Valley City, UT.