Hybrid Customer Care Specialist – Banking Support

Farm Credit; New Stanton (Westmoreland County); Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer matching

Paid time off and holidays

Tuition reimbursement and training

Student loan reimbursement

Leadership and career development

Job summary

Horizon Farm Credit is seeking a Customer Care Specialist to join our team, serving as the first point of contact for customers and supporting digital banking users. You will handle phone and email inquiries, process service requests, and assist with payments and account maintenance.

We value proactive, detail-oriented professionals with strong communication and a service mindset who thrive in a fast-paced, team-oriented environment.

Qualifications

• 2+ years of customer service experience preferred (banking/finance is a plus).
• Excellent communication and interpersonal skills.
• Ability to answer routine customer questions independently.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle phone and email inquiries as the first point of contact for customers.
• Process service requests and support digital banking users.
• Assist with payment processing and account maintenance.

Skills

Customer service

Communication

Multitasking

Job description

Horizon Farm Credit is seeking a Customer Care Specialist to join our team, serving as the first point of contact for customers and supporting digital banking users. You will handle phone and email inquiries, process service requests, and assist with payments and account maintenance.

We value proactive, detail-oriented professionals with strong communication and a service mindset who thrive in a fast-paced, team-oriented environment.