Banking Support Agent — High-Volume Call Center (Hybrid TX)

TEKsystems; United States; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in North Richland Hills, TX is seeking a high-energy Customer Service Representative for a 24/7 contract-to-hire role in a fast-paced hybrid contact center. You will handle a high volume of inbound inquiries, assist with financial transactions, and guide members to solutions that meet their banking needs.

Ideal candidates are strong communicators, comfortable multitasking across multiple systems, and focused on delivering positive experiences while meeting quality and productivity

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data entry accuracy.
• Ability to multitask and work across multiple computer applications simultaneously.
• Comfortable working in a structured, metric-driven environment.
• Proven ability to handle a high volume of customer interactions professionally and efficiently.

Responsibilities

• Respond to member inquiries in a high-volume contact center environment.
• Provide accurate information regarding products, services, policies, and procedures.
• Process transactions and service requests for checking, savings, consumer loans, credit cards, IRAs, and other account types.
• Research and resolve member issues while ensuring a positive customer experience.
• Navigate multiple systems efficiently to access and update member information.
• Identify opportunities to recommend products and services that align with members' financial needs.
• Maintain professionalism, quality standards, and compliance requirements during all member interactions.
• Meet performance metrics related to service quality, productivity, and schedule adherence.

Skills

Customer Service

Call Center Operations

Data Entry

Inbound Calls

Outbound Calls

Financial Services

Problem Solving

Multi-System Navigation

Account Support

Communication Skills

Relationship Building

Job description

TEKsystems in North Richland Hills, TX is seeking a high-energy Customer Service Representative for a 24/7 contract-to-hire role in a fast-paced hybrid contact center. You will handle a high volume of inbound inquiries, assist with financial transactions, and guide members to solutions that meet their banking needs.

Ideal candidates are strong communicators, comfortable multitasking across multiple systems, and focused on delivering positive experiences while meeting quality and productivity