Banking Support Specialist — Client Care & Solutions

Iroquois Federal; Champaign (IL); On-site; USD 36,000 - 43,000; Full time

Job summary

Servbank is seeking a professional, customer-focused Customer Support Specialist to handle routine client requests via calls, chats, or emails. The role emphasizes delivering accurate information, efficient issue resolution, and a superior customer experience while multitasking in a fast-paced banking environment.

The ideal candidate will bring prior banking and customer service experience, strong communication skills, and the ability to collaborate with internal teams to resolve client needs

Qualifications

• Banking experience is required.
• Excellent verbal and written communication skills are essential.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficient with computer systems and customer management software.

Responsibilities

• Respond to client inquiries via phone, email, and online channels.
• Serve as the first point of contact with accurate information about banking products and services.
• Prioritize and manage the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases.
• Collaborate with internal departments to address complex client needs.
• Troubleshoot and train on customer service technology and related issues.
• Coordinate bank resources to meet client needs and resolve issues.
• Maintain up-to-date knowledge of banking policies, procedures, and regulations.

Skills

Banking experience

Customer service

Verbal communication

Written communication

Multitasking

Problem solving

CRM software

Job description

Servbank is seeking a professional, customer-focused Customer Support Specialist to handle routine client requests via calls, chats, or emails. The role emphasizes delivering accurate information, efficient issue resolution, and a superior customer experience while multitasking in a fast-paced banking environment.

The ideal candidate will bring prior banking and customer service experience, strong communication skills, and the ability to collaborate with internal teams to resolve client needs