Deposits Servicing Specialist - Customer Care & Accounts

Us Tech Solutions; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

US Tech Solutions is seeking a Customer Service Associate for a 12-month engagement in Salt Lake City, UT. The role focuses on providing accurate information about depositor accounts, processing requests, and responding to inquiries via phone and email.

Candidates should have a high school diploma and banking or customer service experience, with strong communication skills and proficiency in Word/Excel. Some overtime or travel may be required as part of the position.

Qualifications

• Customer service experience or background in banking is preferred.
• Ability to manage multiple priorities in a time-sensitive environment.
• Strong oral and written communication skills.
• Proficient with Microsoft Word and Excel applications.
• Demonstrated problem resolution and attention to detail.
• Able to work in a team and adapt to overtime or travel if required.

Responsibilities

• Provide quality customer service and accurate information about depositor accounts, programs, policies and processes.
• Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers and others.
• Process telephone requests for account information and applications; communicate results to customers.
• Maintain knowledge of comparable and competitor products.
• Respond to email and written inquiries.
• Assist in maintenance of existing accounts and perform account actions as per guidelines.
• Research, analyze, verify, reconcile and document account activity; may focus on financial adjustments, status adjustments, or account maintenance.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Time management

Problem resolution

Team oriented

Education

High School Diploma or Equivalent

Tools

Microsoft Word/Excel

Job description

US Tech Solutions is seeking a Customer Service Associate for a 12-month engagement in Salt Lake City, UT. The role focuses on providing accurate information about depositor accounts, processing requests, and responding to inquiries via phone and email.

Candidates should have a high school diploma and banking or customer service experience, with strong communication skills and proficiency in Word/Excel. Some overtime or travel may be required as part of the position.