Customer-Focused Banking Specialist

TEKsystems; Atlanta (GA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance (voluntary)

Disability coverage

Job summary

TEKsystems is seeking a customer-focused professional to support members with deposits, loans, and card services in an Atlanta branch. You’ll handle inquiries, educate customers on products, and process transactions with accuracy while balancing cash and maintaining compliance.

The role emphasizes problem solving, attention to detail, and teamwork, with potential guidance to junior staff and opportunities to support branch operations.

Qualifications

• Previous customer service experience required.
• Experience in banking, financial services, or a call center environment preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Commitment to delivering outstanding member service and maintaining confidentiality.

Responsibilities

• Research, analyze, and resolve member account and loan inquiries.
• Assist members with consumer loans, mortgages, home equity products, credit cards, and overdraft protection applications.
• Educate current and prospective members on available financial products and services.
• Process platform banking transactions accurately and efficiently.
• Identify opportunities to recommend additional products and services that meet member needs.
• Ensure proper handling and balancing of cash and negotiable instruments.
• Maintain compliance with federal regulations and company policies related to financial products and services.
• Support and train Level I team members as needed.
• Assist with branch opening, closing, and vault balancing procedures when required.
• Serve as a branch or ATM vault custodian when assigned.
• Complete additional duties and special projects as needed.

Skills

Customer Service

Inbound Call Center Support

Retail Banking

Financial Services

Data Entry

Account Management

Relationship Building

Problem Resolution

Cross-Selling Financial Products

Tools

Microsoft Office Suite

Job description

TEKsystems is seeking a customer-focused professional to support members with deposits, loans, and card services in an Atlanta branch. You’ll handle inquiries, educate customers on products, and process transactions with accuracy while balancing cash and maintaining compliance.

The role emphasizes problem solving, attention to detail, and teamwork, with potential guidance to junior staff and opportunities to support branch operations.