Banking Customer Care Specialist — Flexible Hours & Growth

United Community; South Carolina; Vor Ort; USD 25.000 - 27.000; Vollzeit

Zusammenfassung

United Community Bank is seeking a customer service professional to join our on-site Customer Contact Center. You will handle requests across phone, chat, secure message and email, with emphasis on First Contact Resolution, while maintaining high standards of service.

The role requires 1-3 years banking or customer service experience, a high school diploma, and the ability to work evenings or Saturdays. Bilingual Spanish is a plus.

Qualifikationen

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1–3 years banking or customer service experience required.
• Bilingual and/or fluent in Spanish a plus.

Aufgaben

• Handles requests via phone, chat, secure message and email with emphasis on First Contact Resolution.
• Processes check orders, stop payments, account maintenance, and debit card requests.
• Supports Online/Mobile Banking and Bill Pay for consumer and business customers.
• Delivers exceptional customer service with professional telephone etiquette and demeanor.
• Mentors teammates and contributes to training materials.

Kenntnisse

Customer service

Communication skills

Multitasking

Teamwork

Telephone etiquette

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

United Community Bank is seeking a customer service professional to join our on-site Customer Contact Center. You will handle requests across phone, chat, secure message and email, with emphasis on First Contact Resolution, while maintaining high standards of service.

The role requires 1-3 years banking or customer service experience, a high school diploma, and the ability to work evenings or Saturdays. Bilingual Spanish is a plus.