Banking Customer Care Specialist: Service & Solutions

United Bank; Parkersburg (WV); On-site; USD 35,000 - 48,000; Full time

Job summary

United Bank is seeking a Customer Care Specialist to provide outstanding service to customers via phone and email. You will learn the bank’s products and support multiple lines of business to resolve issues and enhance customer satisfaction.

The role requires a high school diploma (bachelor’s preferred) and at least one year in a call center or banking environment. Strong communication and tech skills are essential for success in a fast-paced setting.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 1 year call center or banking experience, customer-facing preferred.
• Excellent verbal and written communication skills; Spanish or additional language a plus.

Responsibilities

• Answer inbound Customer and Branch calls in a courteous and professional manner.
• Understand Customer concerns by listening carefully and asking right questions.
• Maintain privacy and security through proper customer authentication.
• Assist with account inquiries, maintenance, loan questions, and online banking issues.
• Provide exceptional service with a professional demeanor and timely follow-up.
• Recommend products and services such as online banking, mobile app, Zelle, Telebanc, etc.

Skills

Verbal & written communication

Customer service

Active listening

Attention to detail

Team player

Dependability

Punctuality

Time management

Spanish language (extra language)

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

United Bank is seeking a Customer Care Specialist to provide outstanding service to customers via phone and email. You will learn the bank’s products and support multiple lines of business to resolve issues and enhance customer satisfaction.

The role requires a high school diploma (bachelor’s preferred) and at least one year in a call center or banking environment. Strong communication and tech skills are essential for success in a fast-paced setting.