Banking Support & Resolution Specialist

United Community; Laurens (SC); On-site; USD 25,000 - 26,000; Full time

Job summary

United Community Bank is seeking a customer service professional to join our on-site Customer Contact Center. You will handle requests via phone, chat, secure message, and email, focusing on first contact resolution while protecting customers and the bank.

The role requires 1–3 years in banking or customer service, strong communication, and proficiency in Microsoft Office. Bilingual Spanish skills are a plus, with a schedule that may include evenings and Saturdays.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of banking, bank operations, retail or customer service experience preferred.
• Bilingual and/or fluent in Spanish both verbal and written a plus.

Responsibilities

• Handle a variety of customer service requests via phone, chat, secure message and email.
• Process check orders, stop payments, account maintenance, and debit card requests.
• Support online/mobile banking and bill pay troubleshooting for consumer and business customers.
• Aim for First Contact Resolution and maintain professional, courteous service.
• Collaborate with teammates and mentor others when needed.

Skills

Customer service

Communication

Microsoft Office

Bilingual (Spanish)

Problem solving

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

United Community Bank is seeking a customer service professional to join our on-site Customer Contact Center. You will handle requests via phone, chat, secure message, and email, focusing on first contact resolution while protecting customers and the bank.

The role requires 1–3 years in banking or customer service, strong communication, and proficiency in Microsoft Office. Bilingual Spanish skills are a plus, with a schedule that may include evenings and Saturdays.