Banking Support Specialist - First-Contact Champion

United Community Banks Inc.; Northern (KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

United Community Banks Inc. is seeking a customer service associate for our on-site Customer Contact Center in Kentucky. The role focuses on high-quality service across phone, chat, secure message, and email, with emphasis on First Contact Resolution and risk management.

The position requires 1–3 years in banking or related fields, strong communication skills, and the ability to work in a fast-paced environment. Evening and weekend shifts may be required.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 1–3 years in banking, bank operations, retail, or customer service.
• Experience with email, chat or other electronic communication preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Process requests including check orders, stop payments, and account maintenance.
• Handle debit card maintenance tasks and related issues.
• Support online and mobile banking and Bill Pay inquiries.
• Provide exceptional customer service across channels and maintain First Contact Resolution.
• Mentor teammates and contribute training materials as needed.
• Work on a set or rotating schedule including evenings and Saturdays.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

United Community Banks Inc. is seeking a customer service associate for our on-site Customer Contact Center in Kentucky. The role focuses on high-quality service across phone, chat, secure message, and email, with emphasis on First Contact Resolution and risk management.

The position requires 1–3 years in banking or related fields, strong communication skills, and the ability to work in a fast-paced environment. Evening and weekend shifts may be required.