Remote Contact Center Specialist - Customer Experience

U.S. Bank; EE. UU.; A distancia; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language premium (Spanish)

Shift differential

Descripción de la vacante

U.S. Bank is seeking a remote customer service professional to handle phone and email inquiries, resolve issues, and coordinate with bank departments to ensure customer satisfaction. The role emphasizes providing accurate information, friendly guidance, and a high level of service from Day One.

Shifts are varied with a 10% language premium for Spanish after assessment and training. National remote work is supported with preferred hubs mentioned for proximity.

Formación

• High school diploma or equivalent.
• Typically nine months of contact center training and 18 months of customer service experience, plus specialized skill training.

Responsabilidades

• Provide high level customer service via phone or email.
• Research and resolve problems including fraud and internet operations.
• Act as liaison between customers and bank departments to resolve complex issues.
• Present options to customers to meet financial needs and simplify banking.
• Remote position with hubs listed for location preferences.

Conocimientos

Problem solving

Negotiation

Multi-system use

Time management

Customer service

Clear communication

MS Office

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

U.S. Bank is seeking a remote customer service professional to handle phone and email inquiries, resolve issues, and coordinate with bank departments to ensure customer satisfaction. The role emphasizes providing accurate information, friendly guidance, and a high level of service from Day One.

Shifts are varied with a 10% language premium for Spanish after assessment and training. National remote work is supported with preferred hubs mentioned for proximity.