Banking Customer Care Specialist - Multichannel Support

United Community Banks Inc.; South Carolina; Hybrid; USD 25,000 - 28,000; Full time

Job summary

United Community Bank is seeking a customer service representative to support our on-site Customer Contact Center via phone, chat, secure message and email. The role emphasizes First Contact Resolution and high-quality service while managing risk for both customers and the bank.

The ideal candidate has 1–3 years in banking or customer service, a high school diploma (bachelor’s preferred), and proficiency with email/chat. Bilingual Spanish is a plus; evenings and Saturdays shifts may be required.

Qualifications

• High school diploma required; bachelor’s preferred.
• 1–3 years in banking operations or customer service.
• Experience with email, chat or other electronic communication preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Process requests including check orders, stop payments, and account maintenance.
• Handle debit card maintenance and resolve related issues.
• Assist with Online/Mobile Banking and Bill Pay support for consumers and businesses.
• Meet personal scorecard goals and deliver high-quality customer service across channels.
• Represent United Community Bank professionally and help maintain customer satisfaction.

Skills

Customer service

Communication

Microsoft Office

Bilingual Spanish

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

United Community Bank is seeking a customer service representative to support our on-site Customer Contact Center via phone, chat, secure message and email. The role emphasizes First Contact Resolution and high-quality service while managing risk for both customers and the bank.

The ideal candidate has 1–3 years in banking or customer service, a high school diploma (bachelor’s preferred), and proficiency with email/chat. Bilingual Spanish is a plus; evenings and Saturdays shifts may be required.