Banking Customer Care Specialist | Bilingual Service Pro

United Bank; Whiteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank is seeking a customer service oriented associate for our call center, focusing on banking support and customer interactions. The role emphasizes clear communication, professionalism, and effective problem resolution in a fast-paced setting.

Qualified candidates have a high school diploma (Bachelor’s preferred), 1 year in call center/banking, and strong computer skills. Spanish or another language is a plus; a steady schedule is required.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• At least 1 year in call center or banking, customer-facing role.
• Strong verbal and written communication; Spanish or additional language a plus.
• Proficient with Microsoft Office and Windows-based systems; quick learner of new tools.
• Ability to work in a fast-paced, structured environment and meet performance standards.
• Flexible schedule: 8:00am-6:00pm Mon-Fri and 9:00am-3:00pm Sat (rotating).
• Desire to build a career and grow with United Bank.

Responsibilities

• Sits and speaks for extended periods while handling customer interactions.
• Operates computer keyboard/mouse and telephone equipment to assist customers.
• Communicates with all staff and customers; translates data as needed.
• Maintains professional demeanor and provides options in difficult situations.

Skills

Customer Service

Communication Skills

Team player

Time Management

Attention to detail

Spanish language +

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Windows based systems

Job description

United Bank is seeking a customer service oriented associate for our call center, focusing on banking support and customer interactions. The role emphasizes clear communication, professionalism, and effective problem resolution in a fast-paced setting.

Qualified candidates have a high school diploma (Bachelor’s preferred), 1 year in call center/banking, and strong computer skills. Spanish or another language is a plus; a steady schedule is required.