Remote Contact Center Customer Experience Specialist

U.S. Bank; Yuma (AZ); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k)

Paid vacation

Job summary

U.S. Bank is seeking a remote Customer Service Banker to handle inbound inquiries via phone and email, resolve issues, and guide customers through banking options with a service-first approach. You’ll learn products, rates, and procedures, acting as a liaison between customers and bank departments.

Bilingual Spanish helpful; start date November 30th; shifts vary with a 10% differential for late shifts. Candidates should have a high school diploma and 9–18 months of customer service experience,

Qualifications

• High school diploma or equivalent.
• 9–18 months of contact center or customer service experience.
• Ability to navigate multiple computer systems.

Responsibilities

• Respond to phone or email inquiries and resolve issues.
• Learn products, rates, and procedures to assist customers.
• Liaise between customers and bank departments to resolve issues.
• Provide accurate information and professional service on every call.

Skills

Customer service

Multitasking

Problem solving

Communication skills

English fluency

Education

High school diploma

Tools

MS Office

CRM systems

Job description

U.S. Bank is seeking a remote Customer Service Banker to handle inbound inquiries via phone and email, resolve issues, and guide customers through banking options with a service-first approach. You’ll learn products, rates, and procedures, acting as a liaison between customers and bank departments.

Bilingual Spanish helpful; start date November 30th; shifts vary with a 10% differential for late shifts. Candidates should have a high school diploma and 9–18 months of customer service experience,