Banking Customer Care Specialist

United Community Bank; Clinton (SC); On-site; USD 32,146 - 45,185; Full time

Job summary

United Community Bank in South Carolina is seeking a full-time customer service representative to join their Customer Contact Center team. This role involves handling customer service requests via phone and chat, while maintaining a high standard of service quality.

Candidates should have 1-3 years of experience in banking or retail, strong communication skills, and be able to work flexible hours, including evenings and weekends. The salary range is $32,146 to $45,185 per year.

Qualifications

• 1-3 years of banking or customer service experience required.
• Experience with email and chat communication preferred.
• Able to work a set or rotating schedule including evenings.

Responsibilities

• Complete various customer service requests through phone and chat.
• Provide exceptional customer service across all support channels.
• Support and resolve complex debit card issues.

Skills

Customer service

Interpersonal skills

Problem-solving

Bilingual (Spanish)

Technology proficiency

Education

High school diploma or equivalent

Bachelor's degree in a relevant field

Tools

Microsoft Office

Job description

United Community Bank in South Carolina is seeking a full-time customer service representative to join their Customer Contact Center team. This role involves handling customer service requests via phone and chat, while maintaining a high standard of service quality.

Candidates should have 1-3 years of experience in banking or retail, strong communication skills, and be able to work flexible hours, including evenings and weekends. The salary range is $32,146 to $45,185 per year.