Banking Customer Care Specialist (Cash & Transactions)

Santander Consumer USA Inc.; New York (NY); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

Santander Consumer USA Inc. in the United States is seeking a friendly Teller to assist customers with banking needs, process transactions, and uphold accuracy and security.

You will welcome customers, perform deposits, withdrawals, and transfers, and maintain a balanced cash drawer while complying with policies. You’ll spot risk signals, educate customers on digital self-service tools, and support branch operations.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.

Responsibilities

• Provide exceptional customer service and assist with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies, compliance and risk management protocols.
• Cross-sell bank products to deepen customer relationships.
• Educate customers on self-service options and digital tools.
• Support audits and branch operations.
• Maintain a clean, welcoming branch environment.
• May support nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Digital tools

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in the United States is seeking a friendly Teller to assist customers with banking needs, process transactions, and uphold accuracy and security.

You will welcome customers, perform deposits, withdrawals, and transfers, and maintain a balanced cash drawer while complying with policies. You’ll spot risk signals, educate customers on digital self-service tools, and support branch operations.