Banking Customer Care Specialist

Santander Consumer USA Inc.; New York (NY); Presencial; USD 30 000 - 47 000; Tempo integral

Resumo da oferta

Santander Consumer USA Inc. is hiring a Teller in the United States. You will engage with customers to address banking needs, process transactions, and help protect customers from risk while delivering exceptional service.

In this role you will handle deposits, withdrawals, transfers, cash management, and cross-sell bank products. Flexibility to work various branch hours, including weekends and evenings, is required.

Qualificações

• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.

Responsabilidades

• Provide exceptional customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area to create a welcoming environment.
• Responsibilities may extend to supporting nearby branch locations as needed.

Conhecimentos

Cash handling

Customer service

Communication skills

Attention to detail

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Santander Consumer USA Inc. is hiring a Teller in the United States. You will engage with customers to address banking needs, process transactions, and help protect customers from risk while delivering exceptional service.

In this role you will handle deposits, withdrawals, transfers, cash management, and cross-sell bank products. Flexibility to work various branch hours, including weekends and evenings, is required.