Teller: Cash Handling & Customer Experience Pro

Santander Consumer USA Inc.; Belvidere (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a friendly, detail-oriented Teller to join our team. You will assist customers with banking needs, process transactions, manage cash, and promote digital tools while maintaining accuracy and compliance.

In a fast-paced branch, you’ll deliver exceptional service, handle deposits and withdrawals, and support other branch locations as needed while contributing to risk management and cross-selling opportunities.

Qualifications

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a friendly, detail-oriented Teller to join our team. You will assist customers with banking needs, process transactions, manage cash, and promote digital tools while maintaining accuracy and compliance.

In a fast-paced branch, you’ll deliver exceptional service, handle deposits and withdrawals, and support other branch locations as needed while contributing to risk management and cross-selling opportunities.