Customer-Focused Teller: Cash Handling & Service Excellence

Santander Consumer USA Inc.; Whiting (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is hiring a Teller to assist customers with banking needs, process transactions, and uphold risk controls. You’ll welcome customers, handle deposits, withdrawals, and transfers, and cross-sell basic products while maintaining accuracy and compliance.

The role requires 6+ months of cash handling and customer service experience, strong communication, and the ability to work weekends and evenings. High school diploma is required.

Qualifications

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and elevate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized and able to multi-task in a fast-paced, changing environment
• Understands the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Risk Awareness

Attention to Detail

Communication Skills

Multi-tasking

Computer Proficiency

Basic Math

Weekend Availability

Education

High School Diploma

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is hiring a Teller to assist customers with banking needs, process transactions, and uphold risk controls. You’ll welcome customers, handle deposits, withdrawals, and transfers, and cross-sell basic products while maintaining accuracy and compliance.

The role requires 6+ months of cash handling and customer service experience, strong communication, and the ability to work weekends and evenings. High school diploma is required.