Banking Customer Care Specialist

SouthState Bank; Athens (GA); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank seeks a Customer Care Representative to provide superior service by phone and digital channels, resolving inquiries and guiding customers through banking options. You will build trust, verify information, and escalate when needed while maintaining confidentiality.

Reside within 50 miles of Orangeburg, SC, and work hours 11am–8pm EST with Saturday shifts; prior call center experience in financial services is preferred.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience.
• Experience: Experience in financial services.
• Skills: Strong computer skills and ability to navigate systems for quick resolution.
• Certifications/Knowledge: Excellent customer service skills including verbal, listening, and problem-solving; ability to handle confidential information; flexible hours; receptive to coaching; results-focused; strong interpersonal skills.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Respond to general inquiries regarding accounts including balance inquiries, transaction history, transfers, stop payments, loan inquiries, PIN resets, and digital banking assistance.
• Provide tier one digital banking support including MFA unlock, password tool assistance, and debit card support.
• Process customer inquiries accurately and efficiently to build customer confidence and trust.
• Promote virtual branch solutions and meet productivity goals.
• Ensure security of customer information through authentication on each call.

Skills

Active listening

Critical thinking

Customer service

Problem solving

Multi-tasking

Digital banking support

Education

High School Diploma or equivalent

Job description

SouthState Bank seeks a Customer Care Representative to provide superior service by phone and digital channels, resolving inquiries and guiding customers through banking options. You will build trust, verify information, and escalate when needed while maintaining confidentiality.

Reside within 50 miles of Orangeburg, SC, and work hours 11am–8pm EST with Saturday shifts; prior call center experience in financial services is preferred.