Bank Customer Care Agent (Full-Time & Experienced)

MCI; Tampa (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Job summary

MCI in Tampa, FL, is seeking Customer Service Representatives to support its Financial Services clients. The role involves handling inbound and outbound service queries, ensuring clients receive accurate product information and assistance. Ideal candidates should have experience in a call center and strong customer service skills.

You will be expected to manage multiple inquiries professionally, providing empathetic and timely responses. MCI offers competitive compensation, health benefits, and opportunities for career growth.

Qualifications

• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional manner.
• Provide accurate solutions to customer inquiries.
• Ensure first-call resolution through active listening.

Skills

Customer service

Multitasking

Conflict resolution

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

Position Overview

Tampa, FL. MCI is hiring Customer Service Representatives for its Financial Services clients. The role supports inbound and outbound service projects, providing product and account information, resolving inquiries, and assisting with banking processes.

Key Responsibilities

• Respond to inbound calls, emails, and live chats in a professional and timely manner.
• Understand customer needs and provide accurate, effective solutions.
• Escalate complex issues to appropriate teams when necessary.
• Ensure first‑call resolution through active listening and problem‑solving.
• Follow client‑specific procedures and maintain a courteous approach at all times.
• Use internal knowledge bases and training to answer customer questions.
• Maintain accurate and detailed records in CRM systems.
• Handle financial inquiries with strict adherence to confidentiality and compliance standards.
• Follow all scripts, policies, and procedures.
• Meet attendance and training requirements consistently.

Candidate Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Ability to multitask across multiple systems while on calls.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).
• Comfortable with Windows PC applications and able to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational, written, and verbal communication skills.
• Customer‑focused with empathy, patience, and responsiveness.
• Reliable and punctual with a strong work ethic.
• Skilled in conflict resolution and decision‑making.
• Able to thrive in a fast‑paced, dynamic environment.
• Excellent interpersonal skills and a collaborative mindset.

Conditions of Employment

• Must be authorized to work in the United States.
• Must submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
• Must submit to drug screening; offers contingent on results.

Compensation & Benefits

• Competitive starting compensation based on experience.
• Paid Time Off and paid holidays.
• Incentives and rewards including cash bonuses and prizes.
• Health benefits (medical, dental, vision) after 30–60 days.
• Retirement savings programs where available.
• Disability and life insurance options.
• Accident and critical illness supplemental insurance.
• Career growth with internal promotion focus.
• Paid training and development.
• Casual dress code.

Physical Requirements

This position requires a largely sedentary office environment with frequent use of a computer and telephone headset. Occasional movement around the office, lifting or moving objects up to 40 pounds, and reaching in all directions may be required.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations to qualified applicants and employees with disabilities unless undue hardship would be caused.

Equal Employment Opportunity

MCI is an Equal Opportunity Employer. All employment decisions at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination and provides reasonable accommodation for qualified employees with disabilities.