Remote Bank Customer Care Agent | Fast-Growth CX Specialist

Valor Intelligent Processing, LLC; Dallas (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI helps customers tackle CX and DX challenges by delivering CX, BPO, and IT services across a wide range of industries. We’re hiring Customer Service Representatives to support inbound and outbound service projects for Financial Services clients, delivering world-class service to customers, employees, and communities.

In this role, you’ll interact with banking customers, provide product and account information, resolve inquiries, and help with banking processes.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Ability to multitask across multiple systems while on calls.
• Typing speed of 30–45 WPM.
• Fluent in English (spoken and written).
• Comfortable with Windows PC applications and able to learn new systems.
• Strong organizational, written, and verbal communication skills.
• Customer-focused with empathy, patience, and responsiveness.

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional and timely manner.
• Understand customer needs and provide accurate, effective solutions.
• Escalate complex issues to appropriate teams when necessary.
• Ensure first-call resolution through active listening and problem-solving.
• Follow client-specific procedures and maintain a courteous approach at all times.
• Use internal knowledge bases and training to answer customer questions.
• Maintain accurate and detailed records in CRM systems.
• Handle financial inquiries with strict adherence to confidentiality and compliance standards.
• Follow all scripts, policies, and procedures.
• Meet attendance and training requirements consistently.

Skills

Customer service

Communication

Multitasking

Typing speed 30–45 WPM

English fluency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI helps customers tackle CX and DX challenges by delivering CX, BPO, and IT services across a wide range of industries. We’re hiring Customer Service Representatives to support inbound and outbound service projects for Financial Services clients, delivering world-class service to customers, employees, and communities.

In this role, you’ll interact with banking customers, provide product and account information, resolve inquiries, and help with banking processes.