Bank Customer Support Specialist

MCI; Dallas (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Bonuses & incentives

Health benefits after 60 days

Retirement savings

Job summary

MCI seeks Customer Service Representatives in Dallas, TX to support banking customers with product and account information. You will handle inquiries, follow scripts, and maintain CRM records in a fast-paced environment.

Ideal candidates are clear communicators, quick learners, and team players. On-site roles demand reliability, courtesy, and compliance with confidentiality standards.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent required.
• Minimum 3 years of experience in a call center environment.
• At least 1 year in a customer service role.
• Ability to multitask across multiple systems while on calls.
• Typing speed of 30-45 WPM.
• Fluent in English (spoken and written).
• Comfortable with Windows PC applications and able to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational, written, and verbal communication skills.
• Customer-focused with empathy, patience, and responsiveness.
• Reliable and punctual with a strong work ethic.
• Skilled in conflict resolution and decision-making.
• Able to thrive in a fast-paced, dynamic environment.
• Excellent interpersonal skills and a collaborative mindset.

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional and timely manner.
• Understand customer needs and provide accurate, effective solutions.
• Escalate complex issues to appropriate teams when necessary.
• Ensure first-call resolution through active listening and problem-solving.
• Follow client-specific procedures and maintain a courteous approach at all times.
• Use internal knowledge bases and training to answer customer questions.
• Maintain accurate and detailed records in CRM systems.
• Handle financial inquiries with strict adherence to confidentiality and compliance standards.
• Follow all scripts, policies, and procedures.
• Meet attendance and training requirements consistently.

Skills

English fluency

Typing 30-45 WPM

Multitasking

Strong communication

Conflict resolution

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

SharePoint

Job description

MCI seeks Customer Service Representatives in Dallas, TX to support banking customers with product and account information. You will handle inquiries, follow scripts, and maintain CRM records in a fast-paced environment.

Ideal candidates are clear communicators, quick learners, and team players. On-site roles demand reliability, courtesy, and compliance with confidentiality standards.