Bank Teller: Fast, Friendly Service & Risk-Smart

Santander US; Massachusetts; On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is hiring a Teller in the United States. You will assist customers with banking needs, process transactions, handle cash, and maintain accurate cash drawer balances while following bank policies and risk controls.

Role involves cross-selling products, educating customers on digital self-service tools, and supporting audits and branch operations. Weekend/evening hours may be required; high school diploma or GED required.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate risk concerns.
• Basic math and computer proficiency.
• Ability to work flexible branch hours, including weekends and evenings.
• Comfortable using digital tools to engage customers.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self‑service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

6+ Months Cash Handling

6+ Months Customer Service

Excellent communication skills

Attention to detail

Multi-tasking

Digital tools familiarity

Risk awareness

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is hiring a Teller in the United States. You will assist customers with banking needs, process transactions, handle cash, and maintain accurate cash drawer balances while following bank policies and risk controls.

Role involves cross-selling products, educating customers on digital self-service tools, and supporting audits and branch operations. Weekend/evening hours may be required; high school diploma or GED required.