Banking Customer Care Associate I

SouthState Bank; Central City (CO); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank in the United States is seeking a Customer Care Representative to deliver superior service to external and internal customers, handling inquiries across accounts, transfers, and digital banking tasks. The role emphasizes building trust, resolving issues on first contact, and adhering to bank policies while promoting virtual branch tools.

Must reside within 50 miles of Orangeburg, SC, and participate in a daytime/evening shift schedule.

Qualifications

• High school diploma or equivalent required.
• Previous inbound call center experience preferred.
• Experience in financial services is desirable.
• Ability to handle confidential information professionally.

Responsibilities

• Identify and resolve customer inquiries with first call resolution.
• Respond to inbound phone inquiries timely and professionally.
• Provide tier one digital banking support including MFA unlocks.
• Assist with debit card support and Reg‑E disputes.
• Promote virtual branch solutions to customers.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank in the United States is seeking a Customer Care Representative to deliver superior service to external and internal customers, handling inquiries across accounts, transfers, and digital banking tasks. The role emphasizes building trust, resolving issues on first contact, and adhering to bank policies while promoting virtual branch tools.

Must reside within 50 miles of Orangeburg, SC, and participate in a daytime/evening shift schedule.