Banking Customer Care Rep – Inbound Call Specialist

SouthState Bank; Texas; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will handle inbound calls, resolve issues, and support digital banking tools while maintaining security and compliance with policies.

The role requires strong communication, problem-solving skills, and the ability to work within 50 miles of Orangeburg, SC, with hours 11am–8pm EST and rotating Saturdays.

Qualifications

• Education: High School Diploma or equivalent.
• Experience in customer service (Inbound Call Center) and in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills including verbal, listening, and problem-solving skills.

Responsibilities

• Identify and resolve customer inquiries using active listening and problem-solving for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Provide Tier 1 digital banking support including MFA unlock and Online Banking assistance.
• Assist with debit card support including inquiries, blocking, reissue, and Reg-E disputes.
• Promote bank products and services and meet quality and productivity goals.
• Maintain security of customer information and authenticate customers on each call.

Skills

Customer service

Call center experience

Financial services experience

Computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will handle inbound calls, resolve issues, and support digital banking tools while maintaining security and compliance with policies.

The role requires strong communication, problem-solving skills, and the ability to work within 50 miles of Orangeburg, SC, with hours 11am–8pm EST and rotating Saturdays.