Banking Customer Care Associate

SouthState Bank, N.A.; Winter Haven (FL); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank, N.A. is seeking a Customer Care Representative to provide superior service to external and internal customers, resolving inquiries across accounts, transfers, and digital banking while maintaining security and professionalism.

The role requires residing within 50 miles of Orangeburg, SC, with hours of 11am–8pm EST and rotational Saturday shifts. A High School diploma and prior call center experience in financial services are essential.

Qualifications

• Experience in customer service and inbound call center environments.
• Ability to navigate computer systems for quick resolution.
• Strong communication and problem-solving skills; protect confidentiality.

Responsibilities

• Resolve customer inquiries on first contact using active listening and probing.
• Provide inbound phone support with accurate, personalized service.
• Assist with account inquiries, transfers, and digital banking support.
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure customer authentication and protect sensitive information.

Skills

Customer service

Inbound call center

Financial services

Education

High School Diploma or equivalent

Job description

SouthState Bank, N.A. is seeking a Customer Care Representative to provide superior service to external and internal customers, resolving inquiries across accounts, transfers, and digital banking while maintaining security and professionalism.

The role requires residing within 50 miles of Orangeburg, SC, with hours of 11am–8pm EST and rotational Saturday shifts. A High School diploma and prior call center experience in financial services are essential.