Remote Banking Customer Care Specialist I

SouthState Bank; Clifton (TX); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers from our Orangeburg area operations. You will resolve account inquiries, assist with digital banking, and support debit card needs while maintaining security and compliance.

This role requires strong communication, empathy, and the ability to work within a fast-paced call center environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience in customer service (Inbound Call Center).
• Experience in financial services is preferred.
• Strong computer skills and ability to navigate systems.

Responsibilities

• Handle inbound inquiries and resolve customer questions on first contact.
• Provide accurate information on accounts, transfers, and services.
• Assist with online banking, debit card support, and password tools.
• Maintain customer trust with professional, empathetic communication.
• Escalate issues to management when needed and report trends.

Skills

Customer service

Inbound call center

Financial services

Computer skills

Flexible hours

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers from our Orangeburg area operations. You will resolve account inquiries, assist with digital banking, and support debit card needs while maintaining security and compliance.

This role requires strong communication, empathy, and the ability to work within a fast-paced call center environment.