Banking Customer Advisor — Digital & Everyday Support

ASB Bank; Kentucky; Hybride; USD 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Discounts

Parental leave

Career development

Résumé du poste

ASB Bank in Henderson, KY is seeking a Customer Specialist to help customers move forward with confidence. This full-time role will be the friendly face for support, everyday banking solutions and guidance on digital banking.

You’ll build relationships across diverse customers, educate on tools, and refer to specialist teams when needed, creating exceptional experiences. Join a high-performing Advice Centre team that values care, courage and curiosity, with coaching, training and clear career

Qualifications

• Customer service experience or equivalent
• Ability to build relationships with customers from diverse backgrounds
• Effective communication, both listening and informing
• Strong problem-solving mindset and solution orientation
• Capable of managing multiple tasks simultaneously
• Collaborative team-oriented attitude

Responsabilités

• Deliver outstanding service and create memorable customer experiences
• Build meaningful relationships with customers from all walks of life
• Support customers with everyday banking and digital needs
• Identify opportunities to refer customers to specialist teams
• Educate customers on tools and technology that simplify banking
• Work with a high-performing, supportive team
• Engage in coaching and training to develop professionally

Connaissances

Customer service

Relationship building

Communication

Problem solving

Multitasking

Teamwork

Description du poste

ASB Bank in Henderson, KY is seeking a Customer Specialist to help customers move forward with confidence. This full-time role will be the friendly face for support, everyday banking solutions and guidance on digital banking.

You’ll build relationships across diverse customers, educate on tools, and refer to specialist teams when needed, creating exceptional experiences. Join a high-performing Advice Centre team that values care, courage and curiosity, with coaching, training and clear career