Customer Specialist - Westcity, Henderson Advice Centre

ASB Bank; Kentucky; Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Discounts

Parental leave

Career development

Job summary

ASB Bank in Henderson, KY is seeking a Customer Specialist to help customers move forward with confidence. This full-time role will be the friendly face for support, everyday banking solutions and guidance on digital banking.

You’ll build relationships across diverse customers, educate on tools, and refer to specialist teams when needed, creating exceptional experiences. Join a high-performing Advice Centre team that values care, courage and curiosity, with coaching, training and clear career

Qualifications

• Customer service experience or equivalent
• Ability to build relationships with customers from diverse backgrounds
• Effective communication, both listening and informing
• Strong problem-solving mindset and solution orientation
• Capable of managing multiple tasks simultaneously
• Collaborative team-oriented attitude

Responsibilities

• Deliver outstanding service and create memorable customer experiences
• Build meaningful relationships with customers from all walks of life
• Support customers with everyday banking and digital needs
• Identify opportunities to refer customers to specialist teams
• Educate customers on tools and technology that simplify banking
• Work with a high-performing, supportive team
• Engage in coaching and training to develop professionally

Skills

Customer service

Relationship building

Communication

Problem solving

Multitasking

Teamwork

Job description

Help customers move forward with confidence. Build a career with purpose.

At ASB, we're all about helping our customers get "One Step Ahead". As a Customer Specialist in our West City Henderson Advice Centre, you'll be the friendly face our customers turn to for support, guidance, and everyday banking solutions.

Whether you're helping someone navigate digital banking, opening an account, resolving a query, or connecting them with the right specialist, every interaction is an opportunity to make a genuine difference in someone's day. This role is focused on creating exceptional customer experiences and helping customers feel confident about their financial future. This reflects the Customer Specialist role and ASB's focus on delivering great customer outcomes.

As part of our Advice Centre team, you'll:

• Deliver outstanding service and create memorable customer experiences
• Build meaningful relationships with customers from all walks of life
• Support customers with their everyday banking and digital needs
• Identify opportunities to refer customers to specialist teams where appropriate
• Educate customers on tools and technology that make banking simpler and easier
• Work collaboratively with a high-performing and supportive team
• Continue learning and developing through coaching and ongoing training

This is a full-time position working 40 hours per week on a flexible roster across Monday to Sunday.

We're keen to hear from people who:

• Love helping others and building relationships
• Have experience in customer-facing roles such as retail, hospitality, contact centres, reception, tourism, education or similar environments
• Communicate confidently and authentically
• Enjoy problem-solving and finding the right solution for customers
• Can juggle multiple priorities while maintaining attention to detail
• Bring energy, resilience and a positive attitude to work each day
• Enjoy being part of a team and contributing to a great culture

Banking experience isn't essential. If you have strong customer service skills and a passion for helping people, we'd love to hear from you. This aligns with the experience profile highlighted in ASB's Customer Specialist recruitment material.

Why ASB?

At ASB, you'll be supported to grow your career while making a positive impact on the communities we serve.

We offer:

• Competitive salary and benefits
• Banking, insurance and lifestyle discounts
• Enhanced parental, volunteer and long service leave
• Ongoing development, coaching and career pathways
• A diverse, inclusive and supportive team environment
• Opportunities to build a long-term career across New Zealand's leading bank

Our Values

Our values guide everything we do:

Kia Manaaki | Care - We lift people with care.
Kia Māia | Courage - We act with courage and do what's right.
Kia Mahira | Curiosity - We lead with curiosity and seek better ways forward.

These values help shape how we work together, support our customers, and create opportunities for our communities.

If you're passionate about delivering outstanding customer service and want to be part of a team that genuinely cares about making a difference, we'd love to hear from you.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.