Bank CSR: Transactions, Referrals & Service Excellence

WesBanco Bank Inc.; Salem (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers, accurately process transactions, and provide outstanding service in line with bank policies.

Key duties include handling cash transactions, balancing the cash drawer, and identifying referral opportunities to support sales and service goals while maintaining confidentiality and security of customer information.

Qualifications

• High school diploma or GED required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and colleagues.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and balancing procedures.
• Maintains confidentiality and security of customer information.
• Contributes in a team environment to service customer needs and meet referral goals.
• Determines appropriate person/line of business to handle referral opportunities and follows up to ensure needs are met.

Skills

Customer service

Cash handling

Communication

Referral opportunities

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Representative to serve as the first point of contact for customers, accurately process transactions, and provide outstanding service in line with bank policies.

Key duties include handling cash transactions, balancing the cash drawer, and identifying referral opportunities to support sales and service goals while maintaining confidentiality and security of customer information.