Banking CSR & Fraud Support — Growth Path

Concentrix; Pevely (MO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

DailyPay enrollment

Medical, dental, vision insurance

401(k) retirement plan

Paid time off & holidays

Paid training days

Job summary

Concentrix, located near Arnold, MO, is hiring a Customer Service Representative to support debit/credit card services and fraud inquiries. The role emphasizes empathy, accuracy, and problem-solving within a diverse team. Training and ongoing development are provided, with opportunities for growth in a Fortune 500 company.

Ideal candidates are 18+, have a high school diploma, and at least 6 months of customer service experience. Benefits include comprehensive insurance, 401(k), and paid time off.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Strong communication and listening skills.
• Minimum 6 months of customer service experience.
• Must reside in the United States and near Arnold, MO.

Responsibilities

• Listen attentively to customer needs and build rapport.
• Handle Debit/Credit Card and Fraud inquiries.
• Maintain knowledge of client products and services.
• Prepare accurate account work and notes.
• Track information in the call tracking system.
• Be comfortable with fraud prevention, collections, and disputes.
• Meet contractual KPIs and deliver excellent customer experiences.

Skills

Strong communication

Active listening

Relationship building

Creative problem solving

Multitasking

Tech savvy

Customer service

Education

High school diploma or equivalent

Job description

Concentrix, located near Arnold, MO, is hiring a Customer Service Representative to support debit/credit card services and fraud inquiries. The role emphasizes empathy, accuracy, and problem-solving within a diverse team. Training and ongoing development are provided, with opportunities for growth in a Fortune 500 company.

Ideal candidates are 18+, have a high school diploma, and at least 6 months of customer service experience. Benefits include comprehensive insurance, 401(k), and paid time off.