Banking Customer Service Pro — Career Growth & Training

Concentrix; High Ridge (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay enrollment option

Medical/Dental/Vision insurance

401(k) retirement plan

Paid time off & holidays

Paid training days

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional support for debit/credit card accounts and fraud inquiries. You will work in a diverse, team-focused environment within a Fortune 500 company known for its people-first culture.

You’ll be trained and supported with opportunities for growth, mentorship, and ongoing development. The role emphasizes empathy, problem-solving, and high-quality customer interactions in a fast-paced setting.

Qualifications

• This role requires a minimum of 6 months customer service experience.
• Strong communication and written skills are essential for interactions.
• Ability to follow processes and use decision-support tools.
• Comfort with banking/card-related inquiries and fraud awareness.
• Must reside in the United States and near Arnold, MO.

Responsibilities

• Listen to customer needs and empathize while building rapport.
• Assist with debit/credit card accounts and related inquiries.
• Maintain knowledge of client products and services.
• Document calls accurately and track information in systems.
• Handle fraud prevention, collections, and disputes as needed.
• Meet contractual KPIs and deliver excellent customer experiences.

Skills

Strong communication

Active listening

Relationship building

Creative problem solving

Customer service exp.

Tech adaptability

Education

High school diploma or equivalent

Tools

PC skills

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional support for debit/credit card accounts and fraud inquiries. You will work in a diverse, team-focused environment within a Fortune 500 company known for its people-first culture.

You’ll be trained and supported with opportunities for growth, mentorship, and ongoing development. The role emphasizes empathy, problem-solving, and high-quality customer interactions in a fast-paced setting.