Banking Card & Fraud Support Pro

Concentrix; Affton (MO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

DailyPay enrollment option

Health and wellness programs

Mentorship programs

401(k) retirement plan

Paid time off and holidays

Paid training days

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for a Fortune 500 brand. You’ll join a diverse, game-changing team and grow through internal leadership development programs and mentorship.

You’ll handle debit/credit card inquiries, fraud prevention, and account maintenance, while mastering product knowledge and using tools to resolve non-standard issues.

Qualifications

• You must be at least 18 years of age
• A high school diploma or equivalent
• Strong communication skills in both verbal and written format
• Exceptional listening and relationship building skills
• Creative problem solver
• Must have a minimum of 6 months customer service experience
• Preferred experience in the banking and credit card industries
• Strong PC knowledge and computer navigation skills
• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment
• Eagerness to learn new technologies
• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases. Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing. Origination of new accounts. Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts. This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriate notation of accounts as required
• Be tenacious in tracking, documenting, and retrieving information in call tracking database
• Be comfortable with fraud prevention, collections, and transaction disputes
• Ensure service delivered to our customers meets contractual Key Performance Indicator
• Deliver expert customer experiences…with a smile.

Skills

Communication skills

Customer service experience

PC knowledge

Education

High school diploma or equivalent

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for a Fortune 500 brand. You’ll join a diverse, game-changing team and grow through internal leadership development programs and mentorship.

You’ll handle debit/credit card inquiries, fraud prevention, and account maintenance, while mastering product knowledge and using tools to resolve non-standard issues.