Banking Customer Advocate (Card & Fraud) | Growth

Concentrix; St. Louis (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Health benefits

401(k)

Paid time off

Mentorship programs

Career growth

Job summary

Concentrix in Arnold, MO, is hiring a Customer Service Representative to deliver excellent support for a Fortune 500 brand. You will handle debit/credit card inquiries, fraud resolution, and account maintenance while maintaining high service standards and KPI adherence.

The role emphasizes customer empathy, problem solving, and effective communication in a fast-paced environment. Training, benefits, and career growth opportunities are provided.

Qualifications

• 18+ years of age.
• High school diploma or equivalent.
• Strong communication skills in verbal and written format.
• Exceptional listening and relationship-building skills.
• Creative problem solver.
• Minimum of 6 months customer service experience.
• Preferred experience in banking and credit card industries.
• Strong PC knowledge and computer navigation skills.
• Proficient in fast-paced multi-tasking and resilient in a metric-driven environment.
• Eager to learn new technologies.
• Must reside in the United States or have a valid U.S. address near Arnold, MO.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Serve debit/credit card and fraud-related calls; manage transactions, account maintenance, and related inquiries.
• Maintain broad knowledge of client products and services.
• Prepare complete and accurate work with proper account notation.
• Be thorough in tracking, documenting, and retrieving information in call-tracking systems.
• Be comfortable with fraud prevention, collections, and dispute handling.
• Ensure the service meets contractual KPIs.
• Deliver expert customer experiences with a positive attitude.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

PC skills

Eager to learn

US residency

Education

High school diploma or equivalent

Tools

MS Office

Job description

Concentrix in Arnold, MO, is hiring a Customer Service Representative to deliver excellent support for a Fortune 500 brand. You will handle debit/credit card inquiries, fraud resolution, and account maintenance while maintaining high service standards and KPI adherence.

The role emphasizes customer empathy, problem solving, and effective communication in a fast-paced environment. Training, benefits, and career growth opportunities are provided.