Bank CSR: Customer Service & Referrals (Float)

WesBanco, Inc.; Montpelier (OH); In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

WesBanco, Inc. in Montpelier, OH is seeking a Customer Service Representative to welcome customers, process transactions, and uphold bank policies. The CSR will be the first point of contact, delivering excellent service while identifying referral opportunities.

The role requires the ability to balance cash drawers, protect confidentiality, and support the Banking Center through calls and teamwork; prior cash handling or customer service experience is preferred.

Competenze

• Must have high school diploma or GED.
• Prefer 1 year of cash handling or customer service experience.
• Ability to read and comprehend simple instructions.
• Ability to present information effectively in one-on-one and small group situations.

Mansioni

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and proper balancing and cash handling procedures.
• Complies with security and audit procedures.
• Maintains confidentiality of employee and customer information.
• Support Banking Center by answering calls and other duties to assist sales and service goals.
• Meets assigned referral goals and determines appropriate area to handle referrals; follows up to ensure needs are met.
• Performs outbound calls as needed to support sales and service needs.
• Develops and maintains knowledge of the Bank's products and services.

Conoscenze

Excellent Customer Service

Cash handling

Security procedures

Referral opportunities

Communication skills

Formazione

High School Diploma or GED

Descrizione del lavoro

WesBanco, Inc. in Montpelier, OH is seeking a Customer Service Representative to welcome customers, process transactions, and uphold bank policies. The CSR will be the first point of contact, delivering excellent service while identifying referral opportunities.

The role requires the ability to balance cash drawers, protect confidentiality, and support the Banking Center through calls and teamwork; prior cash handling or customer service experience is preferred.