Banking Concierge: Grow Relationships & Deposits

Huntington Bank; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance coverage

Retirement savings plan

Paid time off (PTO)

Job summary

Huntington Bank is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending banking products, and handling transactions accurately while balancing daily activity.

The role focuses on delivering exemplary service, educating customers on deposit products, and driving referrals through a disciplined sales process.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending banking products, and handling transactions accurately while balancing daily activity.

The role focuses on delivering exemplary service, educating customers on deposit products, and driving referrals through a disciplined sales process.