Remote Banking Concierge: Grow Customer Relationships

Huntington National Bank; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and offering deposit and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary customer service. In this office-based role, you’ll educate customers on deposit products, pursue opportunities to expand relationships, and collaborate

Qualifications

• High School Diploma or GED and at least 1 year of customer service or related experience.
• Bachelor's Degree is acceptable.
• Ability to learn and discuss banking products with customers.

Responsibilities

• Provide excellent customer service and resolve issues efficiently.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through disciplined sales and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, relationship management, banking knowledge, communication and presentation skills.

Skills

Customer service

Communication

Sales process

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and offering deposit and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary customer service. In this office-based role, you’ll educate customers on deposit products, pursue opportunities to expand relationships, and collaborate