Banking Concierge & Relationship Builder

Huntington Bank; Whitehall (OH); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships by identifying financial goals, recommending products, and balancing daily transactions with exemplary service.

Responsibilities include educating customers on deposit products, expanding relationships through a disciplined sales process, and referring to related bank areas to deepen partnerships while

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Banking knowledge

Education

High School Diploma or GED

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships by identifying financial goals, recommending products, and balancing daily transactions with exemplary service.

Responsibilities include educating customers on deposit products, expanding relationships through a disciplined sales process, and referring to related bank areas to deepen partnerships while