Financial Concierge - Branch Banking & Customer Growth

Huntington Bank; Cleveland Heights (OH); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposits and banking products, and processing transactions with accuracy.

The role emphasizes proactive sales, customer service, and collaboration across bank areas, while adhering to risk and regulatory policies. Flexible work arrangements are described.

Qualifications

• High school diploma or GED required with 1+ year customer service or related role; Bachelor’s degree also considered.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through disciplined sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to policies, procedures, and risk controls.
• Demonstrate sales, customer service, relationship management, and presentation skills.

Skills

Customer service

Cash handling

Technology literacy

Education

High school diploma or GED

Bachelor's degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposits and banking products, and processing transactions with accuracy.

The role emphasizes proactive sales, customer service, and collaboration across bank areas, while adhering to risk and regulatory policies. Flexible work arrangements are described.